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CUSTOMER CARE

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SHIPPING POLICY

We currently ship worldwide. Shipping rates are applied upon checkout and are calculated by weight, package size and shipping country. All packages are shipped via Canada Post. 

Free Standard Shipping applies to eligible orders being shipped to Canada and The United
States only. 
Orders are shipped out within 3 business days of it being placed.

by pseudonym is not responsible for packages once shipped. 

SHIPPING RATES

Canada

Small Package - Without Tracking / 3-5 Business Days : $13

Small Package - With Tracking / 3-5 Business Days: $17

Large Package - Without Tracking / 3-5 Business Days: $25

Large Package - With Tracking / 3-5 Business Days: $30

United States

Small Package - Without Tracking / 5-7 Business Days: $17

Small Package - With Tracking / 3-5 Business Days: $23

Large Package - Without Tracking / 5-7 Business Days: $27

Large Package - With Tracking / 3-5 Business Days: $33

International

Small Package - Without Tracking / 5-10 Business Days: $27

Small Package - With Tracking / 5-10 Business Days: $40

Large Package - Without Tracking / 5-10 Business Days: $47

Large Package - With Tracking / 5-10 Business Days: $57

TAXES AND DUTIES

The buyer will be charged taxes according to the province or territory in which they reside.

Orders shipped outside of Canada will be delivered on a Delivery Duty Unpaid (DDU) basis. The buyer is responsible for all customs and clearance related fees. Please check with your country's customs authority about any fees that may be applicable.

RETURN & EXCHANGE POLICY

All items are final sale. All items are carefully selected vintage pieces —  subtle imperfections from wear will be noted in the product description. Please email contact@bypseudonym.com for all product inquiries prior to purchase.